Logistics CRM Software


Customer Relationship Management (CRM)

CRM stands for Customer Relationship Management. It is a process or methodology used to learn more about customers’ needs and behaviors in order to develop stronger relationships with them. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends.

CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers. We at Syscon care for our customers and offer best solutions.

Customer Profiling:

Syscon – CRM helps build detailed customer profiles. Some of the key details include:

  • Company with its address & Contact details
  • Branch Offices with its addresses and other details
  • Various divisions within the organization
  • Personnel within that organization & contact details
  • Banks that they operate with
  • Credit Terms and Credit Risks
  • Email Grouping
  • Defining Multiple Relationships

Tariff Management

  • Creation of tariffs based on defined parameters and specific business domains
  • Cost or Revenue based Tariffs
  • These tariffs defined will be automatically picked up while generating cost sheet and quotation

Sales Management

  • Daily Call Register of various Marketing / Sales People
  • Call Register can be Company Specific
  • Enquiry or Lead Generation
  • Follow – up on Enquiry
  • Assign, Forward or Share Enquiries
  • Generate Cost Sheets and Quotes
  • Conversion of Quotes to Orders
  • Analysis of Quotes not confirmed

Surveys for Companies

  • Different periodic surveys can be created to evaluate the service levels for own company or customer / vendors
  • Call Register can be Company Specific
  • The company can create the answers as a rating from 1 – 5 or in the form of Yes / No or can create a choice from 5 different options
  • These survey will be filled in own employees or by customers / vendors
  • Survey Analysis

Customer Service Module or Help Desk

  • Service Call or Complaint Generation
  • Follow up on Service Call
  • Customer to view online status of the service call
  • Closure of Service Call
  • Service Call or Complaint Analysis